.png)
Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
1. Introduction
Central Medical Center ("we," "our," or "us") is committed to protecting the privacy of our patients, website visitors, and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
-
Personal Information: Name, email address, phone number, date of birth, insurance details, and other identifying information you provide when scheduling appointments, filling out forms, or contacting us.
-
Health Information: Medical history, symptoms, diagnoses, treatment plans, lab results, and other protected health information (PHI) as defined by HIPAA.
-
Technical Information: IP address, browser type, device information, pages visited, and cookies when you browse our website.
-
Communication Data: Records of your communications with us, including emails, phone calls, and form submissions.
3. How We Use Your Information
-
To provide and manage your healthcare services and treatment
-
To schedule and confirm appointments
-
To communicate with you regarding your care, inquiries, and our services
-
To send appointment reminders via SMS, email, or phone
-
To process payments and insurance claims
-
To improve our website, services, and patient experience
-
To comply with legal and regulatory obligations, including HIPAA
-
To send promotional materials or wellness information (only with your consent)
4. SMS & Text Messaging Terms
Program Description: Central Medical Center offers SMS text messaging to patients and prospective patients who provide their mobile number and give consent on our forms. Marketing consent is collected separately from non-marketing consent. Our forms present two independent consent checkboxes, neither of which is pre-selected or required to submit the form:
Non-marketing messages: appointment confirmations, appointment reminders, follow-up care instructions, and account or billing notifications.
Marketing messages: promotional offers, wellness information, new service announcements, and special pricing.
You may consent to either, both, or neither. You will only receive the message types you have expressly agreed to receive. Consent to receive text messages is not a condition of purchase or treatment.
Message Frequency: Message frequency varies based on your appointments and the consents you have selected.
Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.
Opt-Out: You can cancel the SMS service at any time. Reply STOP to any message you receive from us. We will send a confirmation message, after which you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time.
Help and Support: Reply HELP to any message for assistance, or contact us directly at GHL NUMBER or info@centralmedcenter.com.
Age Restriction: You must be 18 years of age or older to participate in our text messaging program.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Protected Health Information: Text messages are not a secure channel. We limit the health information included in SMS and will not transmit detailed diagnoses, lab results, or treatment records by text. For anything involving your protected health information, we will direct you to a secure channel or ask you to call our office.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Central Medical Center
2913 Canton St, Dallas, TX 75226
Phone: (214) 760-9701
Fax: (214) 760-9708
Email: info@centralmedcenter.com
5. HIPAA Compliance
As a healthcare provider, Central Medical Center is subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict administrative, technical, and physical safeguards to protect your PHI. We will not use or disclose your PHI without your written authorization except as permitted by HIPAA for treatment, payment, and healthcare operations, or as otherwise required by law.
6. Data Security
We implement industry-standard security measures to protect your personal and health information, including encrypted data transmission (SSL/TLS), secure server environments, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
8. Third-Party Sharing
We do not sell your personal information. We may share your information with trusted third parties only as necessary for treatment coordination with other healthcare providers, payment processing and billing, legal compliance and law enforcement requests, and website analytics services (in anonymized form).
9. Your Rights
-
Access: You may request a copy of your personal and health information.
-
Correction: You may request corrections to inaccurate information.
-
Deletion: You may request deletion of your personal data, subject to legal retention requirements.
-
Opt-Out: You may opt out of marketing communications at any time.
-
Restriction: You may request restrictions on how your PHI is used or disclosed.
10. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of such collection, we will take steps to delete the information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us